How can we help you?

Free shipping: Offered for all orders over SEK 1,500.

Agent (1-3 working days): Fixed fee of SEK 59.00.

Standard delivery (1-3 working days): Shipping costs start from SEK 29.

If you are looking for a product that is not in our range, please contact our customer service via chat or email for assistance. We update our range continuously and also offer the possibility to place pre-orders for future products.

Yes, you can add more products to your pre-order. However, we deliver all products at the same time when the pre-order products have arrived in stock. If you wish to receive the products already in stock earlier, please place a separate order.

When you make a pre-order, you can choose between two payment options: to reserve the amount or to pay the full amount immediately. If you choose to reserve the amount, the amount is reserved on your card but not immediately deducted from your account. The money is only withdrawn when your order is complete and ready to be shipped. This means that you do not pay until the products are on their way to you, which provides extra security.

Please note that when making a reservation, card payment is the only possible payment option. If you instead choose to pay the full amount directly, you can use all of our payment options.

Pre-ordering a product means you secure a copy of that product. This is an effective way to ensure you get the product, and we never sell more copies than we will take in.

We receive all products in our warehouse a few days before the release date. If you have placed a pre-order, our warehouse will process your order, and we always aim to ship products the day before the official release date

Membership with us means that you can join our loyalty program free of charge and start earning points for every purchase and for various interactions such as creating an account, subscribing to the newsletter and following us on social media.

These points can then be used to get rewards like free shipping, discounts, products and mystery packs! In addition, you receive a birthday bonus every year. By also inviting friends, you can earn additional points and give your friends discounts.

Register your free account HERE and take advantage of exclusive offers! As a member of our loyalty program, you immediately start collecting points that can be used for future purchases. Enjoy benefits such as free shipping, discount codes, giveaways and exciting mystery packs right from your first purchase!

Create an account : When creating an account, you immediately receive 300 points.

Completed order : Get 1 point for every 1 kroner you spend.

Social Media : Follow us on Instagram and Facebook to get 50 points each.

Subscribe to the newsletter : Get 50 points by subscribing to our newsletter.

Birthday bonus : Every year you get 50 points as a birthday gift from us.

• Free Shipping: 1,000 Points
• Optional Booster Pack (Value SEK 55): 1,200 Points
• Mystery Pack (Value SEK 100): 2,400 Points
• SEK 100 deduction: 2,400 Points
• 5% Discount: 4,000 Points
• Mystery Pack (Value SEK 200): 4,800 Points
• SEK 200 deduction: 4,800 Points
• Mystery Pack (Value SEK 300): 7,200 Points
• SEK 300 deduction: 7,200 Points
• 10% Discount: 8,000 Points
• Optional Booster Box/Display (Value SEK 1500): 36,000 Points

When you redeem a reward, you get a discount code that you can use at checkout when you shop with us. The discount is automatically deducted when you enter the code at checkout.

The points are permanently added to your account, they do not expire :)

If your order has gone through, you will receive an order confirmation to your specified email address. You can see all your orders in My pages.

Have you not received an order confirmation? Check if it has ended up in your spam folder. Otherwise, contact customer service via chat or email.

It could be because something went wrong with your order! If your order has not gone through but money has been withdrawn or reserved anyway, we will refund the money within 1-5 banking days. And you get them back with the same payment method you used for the purchase!

No, you cannot change your order yourself after the purchase has gone through. However, we can help you add or remove items from your order IF it has not yet been processed by our warehouse. Contact us and we will help you.

If you accidentally entered the wrong address or phone number, we cannot change it. However, we can remove the order so that you can order again with the correct information, as long as your order has not started to be processed yet.

No it does not. In order for the product to be packaged, you must complete your order.

No, we cannot send two different orders in the same package.

With us you can pay with VISA, MasterCard, AMEX and Klarna. In addition, we offer easy payment via Apple Pay, Google Pay and Paypal. When you use card payment, the transaction is handled by our trusted payment partner. It is fast, secure and free of charge to pay by card with us.

You will get your money back in your account within 1-5 banking days (after we have received your return). The money will be refunded using the same payment method you used when you ordered.

Of course, you do not have to pay for the goods you have returned. If there is anything left to pay on your invoice, Klarna will send an updated invoice via email when we have received your return.

To ensure that the invoice is not due, please notify Klarna that you have made a return. This can be easily done by logging in here or by downloading the Klarna app. Do you have more questions? Feel free to contact Klarna's customer service here .

Does your purchase not go through when you select invoice, account or partial payment? This can be due to a few different things:

• You are under 18 years of age
• The address you entered does not match your registered address
• You have entered an incorrect social security number
• You have reached your maximum credit limit

For more information or questions - contact Klarna here .

We offer shipping from SEK 29, and orders over SEK 1,500 are sent free of charge. Our normal delivery time is 1-3 days, but please note that orders placed over the weekend are dispatched on Monday at the earliest. You can choose between having your package sent with PostNord or DHL.

You can follow your order by logging in to My pages. You can also track your package using the tracking number that you received in the delivery confirmation when the package has been shipped. If you have not received a delivery confirmation, it means that your package has not yet been sent. If you have chosen standard delivery, it may take 1-3 days before the delivery confirmation is sent.

As soon as we have approved your return (which takes about 14-21 days), you will receive a return confirmation via email. If you have made a complaint, it takes about 3-4 weeks before you get a response.

Once you have received your return confirmation, a refund will be made using the same method you used when ordering.

It can take up to 48h for a return to be checked off if you have sent several returns in the same package, so there may be two (or more) confirmation emails.

You have 30 days to make a return (valid from the day you received your order). All you have to do is register your return and send it back to us within 30 days. Please note that the customer is responsible for the return costs.

1. Notify Us: Send an email to info@hobbykort.se with the subject line "RETURN". Include your name, address, email address, order number and the specific items you wish to return.
   
   
2. Return the Products: The products must be returned no later than 14 days from your notice of cancellation. Please ensure that the goods are well packed and in their original packaging to avoid damage.
   
   
3. Costs and Condition: You are responsible for the return costs. The item should be in undamaged condition to avoid deductions from the refund for any reduction in value.
   
   
4. Purchase of a waybill: You can buy a waybill on Postnord's website under " Send directly " or directly from an agent. Select "business package" when purchasing.

No problem! If you regret it and no longer want to return something, just contact our customer service. We will not register anything as a return until we have actually received the products back with us.

To start a complaint, please send an email to our customer service. The following information must be included.

• Order number
• Briefly write what is wrong with the item
• Upload clear pictures of the error
• When we have checked your complaint, we will contact you about how to proceed